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April 7
12PM CST
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Chicken Soup for the Registrar’s Soul
April 7, 2010
10AM PT/ 12PM CT/ 1PM ETPatient Access is the most critical and often most underappreciated part of the health care revenue cycle. Patient Access professionals are asked to wear many hats, from customer service representatives to insurance billing specialists, and do not always have the tools, training or support they need to accomplish goals.
During the National Association of Healthcare Access Management’s National Healthcare Access Personnel Week, Passport will offer praise and encouragement for Patient Access professionals. What happens in Patient Access affects everything else in the patient experience, and the department should be viewed as a key stakeholder within the organization.
The work of Patient Access professionals has a direct impact on a hospital’s financial position, which ultimately enables an organization to fulfill its mission of patient care. The Patient Access department is also the face of the hospital to patients. Front end employees are asked to engage in sensitive financial discussions with patients and increase the speed of registration to reduce wait times, and do their jobs with exceptional customer service.
From scheduling to pre-registration and registration, a “chicken soup” of technology and best practice processes improves workflows to create a better environment for employees and patients alike.
Join Passport – The Patient Access Experts – for this complementary webinar on Wednesday, April 7.
Learning Objectives:
- Key patient access benchmarks
- Best practices in pre-service financial clearance
- Tips for improving patient satisfaction and employee morale
- New technologies to optimize front-end workflow
Who should attend:
Provider patient access staff/business office/ revenue cycle/ finance
Date: Wednesday, April 7
Time: 10 a.m. PT/ 12 p.m. CT/ 1 p.m. ET
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