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Case Studies

Following are real examples of how Passport's innovative solutions and services have helped clients achieve their revenue cycle goals.

Brazosport Regional Health System (TX)
Texas hospital tops collections goals and improves patient experience with integrated solution for payment estimates.

Cincinnati Children's Hospital (OH) 
In the first year, increased online bill-pay enrollments from 900 to 10,000 and increased online payments from $200,000 to more than $500,000 per month

Madison County Hospital (OH)                                                                                                                       Broke records for point-of-service patient collections in 30 days

Mission Hospital (CA)  
Dramatically increase point of service collections

Mercy Health System (WI) 
Identified more than $500,000 in eligible Medicaid charges in first 3 files

The University of North Carolina Health Care System (NC) 
Eligibility denial rate cut by 50%

Lourdes Health System (NJ) 
Identified more than $850,000 in 9 months in billable fees it would have otherwise written off

Meridian Health (NJ) 
Identified more than $1.7 million in billable Medicaid charges

Arizona Kidney Disease and Hypertension Center, LLC (AZ) 
Achieved an 87% reduction in staff workload and a 20% increase in patient collections

AmeriPath (AZ) 
Reduced its returned invoices each month by $2.5 million and increased patient payments
Hardin Memorial Hospital (KY) 
Significant improvements in A/R days, data accuracy and up-front collections

Akron General Medical Center (OH) 
Maintains a self-imposed a 3 percent or less standard percentage of error for patient data 
Grady Health System (GA) 
Exponentially improved its bottom line

Advocate Illinois Masonic Center (IL) 
Improved patient satisfaction with patient payment estimates, increased time-of-service collections and streamlined workflows 
Pekin Hospital (IL) 
Doubled patient payments in just 6 months

West Virginia University Hospitals (WV) 
Reduce outstanding insurance claims by 80 percent and nearly doubled patient payments

Meriter Hospital, Clinics and Labs (WI) 
Improved front end accuracy by 30 percent

Tennessee Oncology (TN) 
In one month they preserved nearly $1.8 million at risk and received $87 of value for each eligibility transaction

Ivinson Memorial Hospital (WY) 
Decreased denials and write offs due to medical necessity failure



If you are a Passport client and would like to request a custom case study or ROI analysis, please contact:

Stacy Gillespie
Vice President of Marketing
Passport Health Communications Inc.
(615) 261-2769

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