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Meet Our Speakers

Passport can provide one of our Payment Certainty/Patient Access Experts to present at your upcoming event. Our speakers are not only among the brightest and most innovative thought leaders in the industry but are also among the most passionate, energetic speakers available.


Chris Bernacki

Chris Bernacki, Senior Director of Consulting Services, has had a varied career in hospital systems. She began as a Respiratory Therapist working on the clinical side of operations for 16 years. She then worked at Arthur Anderson LLC as a healthcare auditor and process improvement consultant. Chris has worked in various hospital systems as the Director of Patient Financial Services and currently oversees the Cosand Billing Group for Passport. Chris earned her BA in Accounting and her MBA from Northern Illinois University. Chris is also CPA and a Six Sigma Lean Belt.


Max Carter

Max Carter, Vice President, Corporate Solutions, has extensive experience in the healthcare-based e-commerce industry. In 1989, he joined MediFax, now Emdeon, and rose to the position of Sr. Vice President of Sales. In 1998 he joined Envoy Corporation, which became part of WebMD, and later served as Vice President of Business Development for Mr. Carter joined Passport Health in 2002 as Vice President, Integrated Solutions and later became the Vice President of Sales. Mr. Carter holds a BBA in Business Administration from Texas A & I University, an MS degree from West Virginia University in Environmental Studies, and completed all relevant course work for a PhD in Environmental Management at Vanderbilt University.


 Jodie Edmonds

Jodie Edmonds, Vice President, Medicaid Revenue Consultant worked for the State of Illinois for 33 years. Over 20 of those years were spent managing the Illinois Medicaid statewide billing and payment programs. Jodie’s role with Nebo Systems/Passport Health is to provide consulting services to Illinois Medicaid providers, helping providers reduce their rate of Medicaid claim rejections and increase revenue. Part of her responsibilities include specialized training and seminars to teach best practices relating to Illinois Medicaid Billing & Policy.


 Mary Fairclough

Mary Fairclough, Director of Medicaid Operations, has 35 years of experience working with the Illinois Medicaid Program. Mary has been managing the daily operations of Passport’s Springfield Office since 1999. She is responsible for multiple Medicaid receivable projects and oversees a staff of 25. Mary was previously employed with the State of Illinois, Department of Public Aid, for 16 years. She held various caseworker positions within the Sangamon County Medicaid Office and was the Supervisor of the Hospital Education Unit before moving to the private sector. As Supervisor, she developed and conducted hospital billing seminars statewide and worked with providers closely to resolve billing issues.  


Paul Hoffman

Paul Hoffman, Vice President of Product Development, is responsible for creating and designing Passport’s patient billing portals. He pioneered the patient-friendly billing movement in 1991 at RUSH University Medical Center in Chicago and developed the industry’s first online business office for patients in 2001. Paul is a passionate visionary and his online products have touched over 50 million patients across the country.


Ram Iyengar 

Ram Iyengar, Senior VP, STAT Technologies, oversees the Patient Scheduling and Portals Division of Passport. Ram cofounded StatSchedules Technologies in 2000 to provide cost effective Web native patient scheduling and physician access solutions. He was involved in all aspects of the design, development and implementation of these solutions that are now deployed in hospitals and health systems. Because of his pivotal role, Stat became one of the first companies to allow physicians to access and schedule patients directly from their offices and be able to track the status of the tests ordered and review the results remotely.


Paulette Jaeger

Paulette Jaeger, VP Clinical Solutions Sales, has been in the healthcare industry for over 25 years. She is responsible for Passport’s Clinical Sales solutions and ambulatory sales for the western half of the United States. Prior to joining Passport, Paulette held executive positions at McKesson and was in Enterprise Sales at athenahealth. Through the years she has been providing solutions to large enterprise health systems both for revenue cycle and electronic health record services. She has been instrumental in bridging the gap between physicians and hospitals and ensuring both parties have achieve true success in working together and achieving scorecard goals around care coordination. 


Steve Johnson

Steve Johnson, Chief Technology Officer and Vice President of Data and Analytics, is responsible for overall technology operations, security and oversight of Experian Health data centers and assets. He also leads the Analytics and Modeling group. Steve joined Experian Health with the acquisition of SearchAmerica® in 2008. With nearly 20 years of management experience at leading healthcare and insurance software companies, he brings leadership and expertise in system architecture, software development and analytics. Prior to joining SearchAmerica, he held several management positions at Decision Research Corporation and Serving Software, Inc. Steve holds a bachelor's degree in physics and a master's degree in computer science from the University of Minnesota.


Martha Mancino

Martha Mancino, Product Director, is responsible for OrderRite, an automated preauthorization solution. Before joining Experian Health in 2014, Martha spent 25+ years as a Patient Access Manager, Director and Consultant, specializing in revenue cycle turnarounds. Most recently she was Regional Director of Patient Access for Premier Health Partners where she worked closely with Passport to help optimize its authorization, inquiry and submission processes.


Steve Millhouse

Steve Millhouse, Product Management Director, is responsible for several patient access and collections product lines including Patient Identity Verification, Precise ID for Health Portals, Financial Assistance Screening, HIX Screening and Enrollment, Propensity to Pay, Open Balance Display, Payment Plan Advisor, Return Mail and Collections Optimization. He has been with the Experian Health for 14 years and serves as a focal point for product related decisions at the company. Steve holds a Bachelor degree in Business Administration from the University of Minnesota-Duluth.


J. Scott Milne

J. Scott Milne, Director of Product Management is responsible for the Experian Health Patient Responsibility Pricer and Claim Scrubber products. He joined Experian Health in 2008, working with the Eligibility Verification product and moving on to manage the national Patient Access Implementations Team. Prior to Experian, J. Scott has than 20 years of healthcare experience spanning management and leadership roles in multi-specialty medical
group and academic practice plan environments. Most notably, J. Scott was the Associate Director of the University of California Medical Group in San Diego for more than 10 years.


  Katherine Murphy

Katherine H. Murphy, Vice President Revenue Cycle Consulting, has over 20 years of experience in hospital revenue cycle management specializing in Access processes, redesign and implementation. Katherine received her BA from Northern Illinois University and graduate Certificate from Benedictine University. She served four years on the Board of Directors for NAHAM, five years as Illinois affiliate President and is a member of HFMA. As Access Director in a multi-facility Midwest health system, Katherine chaired the Registration Council and the Metropolitan Chicago Healthcare Access Group. Joining Passport in 2004, she applies her experience to automated solutions and oversees the Speakers Bureau.   


Marcus Padgett

Marcus Padgett, Senior Vice President Revenue Cycle Solutions, assists hospitals in the design and implementation of integrated administrative and financial solutions. During his 20 years of experience in healthcare technology and finance, he has been a health system CIO, an internet startup CTO, a decision support systems manager and a business process consultant. Marcus holds an MBA from the University of Chicago.


Ric Perez 
Ric Perez, Product Director, is responsible for Payment Navigator, Passport’s financial triage solution. Ric has over 12 years of experience in developing and marketing revenue cycle solutions for healthcare providers. He spent several years helping to build the healthcare practice at TransUnion and has vast insight into the use of consumer information in the healthcare environment. He has a BA in Economics from Northwestern University and is our resident consumer data guru.


Jorge Wong

Jorge Wong, Senior Product Director, is responsible for developing Passport’s PaymentSafe solution. Jorge has over 20 years of experience working with hospitals to create more efficient, effective and patient-friendly payment solutions at point-of-service. He helped design one of the first POS collection products for the healthcare industry, which is still in use today. Jorge has been with Passport and its affiliate companies throughout his healthcare career.  Prior to entering the healthcare field, Jorge was a CPA with one of the nation’s top accounting firms. 


Shawn Yates

Shawn Yates, Vice President of Sales Support and Consulting, is responsible for working with healthcare systems, hospitals, and medical groups nationwide to develop enhanced revenue cycle processes and manages pre-sales, sales support, and strategy consulting activities. Yates joined Experian Health in 2010 and has more than 16 years of provider revenue cycle management and healthcare collections experience. Prior to joining Experian Health, Yates served as the Vice President of Healthcare for I.C. System, a national healthcare outsourcing company. In addition, he worked for Sentara Healthcare as the Corporate Collection Manager managing the self-pay receivables and collections operations. Yates received a bachelor’s degree from Virginia Tech.

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Passport, HealthWorks, Nebo Systems, Stat Technologies and Data Systems Group are all part of Experian.