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Passport Ranked #1 In Best In Klas Report

Date: March 04, 2013

IntelliSource is Category Leader in Patient Access – Eligibility Checking as Passport Solutions Sweep Top Rankings


FRANKLIN, Tenn. – KLAS Research has awarded Passport top rankings for Patient Access – Eligibility Checking in a recent report for healthcare software and services. Passport’s IntelliSource, OneSource, and BatchSource solutions are ranked #1, #2, and #3, respectively, as the best eligibility solutions based on overall customer satisfaction, according to the “2012 Best in KLAS Awards: Software and Services” report.


“This latest report is especially gratifying because it is based on real customer feedback. KLAS is well-regarded among hospitals and healthcare organizations for its objective research and stringent methodology. We work hard every day to earn our customers’ trust, and their candid opinions are the best possible measure of our performance. These rankings confirm the value of our solutions and the quality of our service. The market has spoken: Passport is the market leader in Patient Access – Eligibility Checking,” said Passport CEO Scott MacKenzie.


KLAS is the leading source of healthcare information technology vendor performance metrics, providing accurate, honest, and impartial ratings to help healthcare providers make informed decisions. The independently owned and operated organization monitors vendor performance by gathering feedback from healthcare providers across North America and ranks vendor products based on overall customer satisfaction. KLAS conducts more than 1,900 healthcare provider interviews per month and has ratings on more than 250 healthcare technology vendors and more than 900 products and services.


Passport IntelliSource earned the highest score of all vendor products in the Eligibility Checking category of the “2012 Best in KLAS Awards: Software and Services” report, with an overall score of 90 and 100% of respondents indicating they would purchase the solution again.

An excerpt of the report is included here::Source: "2012 Best in KLAS Awards: Software and Services" December 2012, page 33.


IntelliSource is an integrated, rules-based workflow system that delivers the entire Patient Access Suite of solutions and services. The platform increases an organization’s efficiency and accuracy by automating the Patient Access workflow, and alerting staff when specific action is required. IntelliSource is customizable based on specific client rules, and information is standardized across all payers and data sources.


Passport OneSource is a stand-alone, web browser-based user interface offering a robust set of Patient Access services, including patient eligibility and address verification, payment estimation, order checking, collections and claim status. The solution is quickly deployed without software installation, IT involvement, or licensing fees, and requires little staff training.


Passport BatchSource is a solution that delivers immediate ROI by reducing patient data errors, claim denials and returned mail, and improving collections and staff efficiency. Hospitals and healthcare organizations use the solution to automatically upload, process and download files for a variety of transactions across the revenue cycle. BatchSource returns the response data in standard or customized database reports, dramatically streamlining processes and reducing staff workload.


The company’s next generation platform is Passport eCare NEXT, a single intuitive user interface for managing the entire revenue cycle workflow.  Passport eCare NEXT is the industry’s first complete, fully integrated suite of solutions and services including Orders, Scheduling, Patient Access, Best Payment, Claims, Patient Engagement, and Population Health Management. The solution is expected to also perform well in KLAS rankings, when reporting becomes available.


Passport’s latest innovations focus on supporting Accountable Care Organizations with solutions to help hospitals and health systems manage a patient’s entire episode of care – from initial diagnosis through full recovery – with an emphasis on upfront discharge planning, identifying and managing ACO members at point-of-service, and reducing readmissions.


Passport is headquartered in Franklin, Tenn. and operates six regional offices across the U.S. Its software and services are delivered to more than 2,400 U.S. hospitals – approximately one in three of all U.S. hospitals – and over 8,900 other healthcare facilities across all 50 states.

For more information about Passport and its products and services visit

For more information about KLAS Research visit


Source: Passport Health Communications


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